Terms of Service — Ravelweb Nexus

These Terms of Service ("Terms") govern your access to and use of the Ravelweb Nexus business management platform ("Service"), operated by Ravelweb ("we", "our", "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

1. Acceptance of Terms

By creating an account, activating a license, or otherwise using the Service, you confirm that you have read, understood, and agreed to these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

2. Description of Service

Ravelweb Nexus is a cloud-based, multi-tenant business management platform designed for retail and wholesale operations. The Service includes tools for sales management, inventory tracking, purchase management, customer and supplier records, financial reporting, and related business functions. Features may be added, modified, or removed at our discretion.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement. The Service is intended solely for lawful business purposes. Use of the Service for personal, household, or consumer purposes is not permitted.

4. Account Registration and Security

You must register an account and submit a shop request to access the Service. Account approval is subject to our review and is not guaranteed. You agree to:

Provide accurate, complete, and current registration information.
Keep your login credentials confidential and not share them with unauthorized parties.
Notify us immediately at +8801735415115 (WhatsApp) if you suspect unauthorized access.
Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being misused, or violates these Terms.

5. License and Access Rights

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations during the active license period. This license does not include the right to:

Sublicense, resell, or transfer access to any third party.
Reverse engineer, decompile, or attempt to derive the source code of the Service.
Copy, reproduce, or create derivative works based on the Service.
Access the Service to build a competing product or service.

6. Acceptable Use Policy

You agree not to use the Service in any manner that:

Violates any applicable local, national, or international law or regulation.
Is fraudulent, deceptive, or involves the entry of false business or personal data.
Introduces viruses, malware, or any other harmful or disruptive code.
Attempts to gain unauthorized access to any part of the Service, its servers, or related systems.
Interferes with or disrupts the integrity or performance of the Service or other users' accounts.
Harvests, scrapes, or collects data from the Service by automated means without our prior written consent.
Impersonates any person, business, or entity.

We may investigate and take appropriate legal or technical action against anyone who violates this policy, including suspension or permanent termination of the offending account.

7. Subscription, Payment, and Billing

Access to the Service requires a valid, active license. License fees, billing cycles, and renewal terms are communicated at the time of account approval and may be updated with prior notice. You agree to the following:

All fees are due and payable in advance of the license period.
Failure to renew your license on time may result in suspension of access to your account and data.
All payments are non-refundable unless otherwise required by applicable law.
We reserve the right to change pricing with at least 14 days' written notice before the next billing cycle.

8. Intellectual Property

The Service, including its software, design, text, graphics, logos, and all related materials, is the exclusive property of Ravelweb and its licensors. Nothing in these Terms transfers any ownership of intellectual property rights to you. All rights not expressly granted are reserved by Ravelweb.

You retain ownership of all business data you enter into the Service ("Your Data"). By using the Service, you grant Ravelweb a limited license to store, process, and display Your Data solely to provide and maintain the Service on your behalf.

9. Your Data and Confidentiality

Each shop account is hosted in a dedicated, isolated database. Your data is not shared with or accessible by other tenants. We treat Your Data as confidential and will not disclose it except as described in our Privacy Policy or as required by law.

You are responsible for the accuracy, legality, and completeness of all data you enter into the Service. We are not liable for any errors or omissions in Your Data or for any business decisions made based on data processed through the Service.

10. Disclaimers of Warranties

The Service is provided "as is" and "as available," without any warranty of any kind, express or implied. To the fullest extent permitted by law, Ravelweb disclaims all warranties, including but not limited to:

Implied warranties of merchantability and fitness for a particular purpose.
Warranties that the Service will be uninterrupted, error-free, or free from harmful components.
Warranties regarding the accuracy, completeness, or reliability of any content or output.

We do not warrant that the Service will meet your specific business requirements. You use the Service at your own risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Ravelweb and its employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Service. This includes, without limitation, loss of revenue, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Ravelweb in the three months immediately preceding the event that gave rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ravelweb and its officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) Your Data or your business operations; or (c) your violation of any applicable law or the rights of a third party.

13. Suspension and Termination

We may suspend or terminate your account and access to the Service at any time, with or without notice, if we determine that you have violated these Terms, your license has expired, or continued access poses a risk to the Service or other users.

Upon termination, your right to access the Service ceases immediately. Your data may be retained for up to 90 days following termination, after which it may be permanently deleted. You may request an export of Your Data before termination or within the 90-day retention window by contacting us at +8801735415115 (WhatsApp).

You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any prepaid fees.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

15. Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated via email or an in-app notice at least 7 days before taking effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and contact us to close your account.